Lesson 2.0:

Managing—And Even Leveraging—The Conflict That Comes With Cognitive Differences

Dive into this topic by watching the video, followed by key explanations below.


Key Concepts:


For different people to get smarter together, their different ways of thinking need to actually combine.

  • This creates friction, which can either be productive or destructive.

  • Often we worry about the friction that may be caused by our different perspectives and heuristics—or how we roll—and so we hold back.

  • This, called “organizational silence,” is more harmful to group progress than disagreeing.

In this section of the course, we’re going to learn and practice skills for turning conflict into simply “cognitive friction” and leveraging it to get better.