Lesson 2.0:

Managing—And Even Leveraging—The Conflict That Comes With Cognitive Differences

Dive into this topic by watching the video, followed by key explanations below.


Key Concepts:


For different people to get smarter together, they need to actually combine their different ways of thinking.

  • This creates friction, which can either be productive or destructive.

  • We often worry about the friction that may be caused by our different perspectives and heuristics—or how we roll—and so we hold back.

  • This concept, called “organizational silence,” can be more harmful to group progress than heavy disagreement.

In this module of the course, we’re going to learn and practice skills for turning conflict into simply “cognitive friction” and leveraging it to get better.